I have served for more than fifteen years as both a court-appointed arbitrator and as a privately selected arbitrator in a wide variety of cases. I believe that the proper measuring stick for making an arbitration award is to try hard to figure out what a local Circuit Court jury would do if presented with the same facts. By my definition, a reasonable jury award is a fair award, whether you represent the plaintiff or the defendant.
Whether serving as a sole arbitrator, or as one of three, I view my job as to lobby for a fair result, regardless of who asks me to serve. I am very comfortable as the swing arbitrator as it fits well with my belief that arbitrators should vote their beliefs rather than take sides based solely on who appointed them.
Because of the breadth of my experience I have likely had some prior experience with most kinds of cases you will encounter.
I believe in very carefully listening to everyone, increasing the likelihood all participants will feel heard. Then dispensing what I believe to be justice, regardless of who selected me.